📌 About Me
Results-driven Customer Success Manager with 18+ years of experience in Supply Chain, driving product adoption, and improving retention. Skilled in team leadership, cross-functional collaboration, and strategic account management, aiming to enhance organizational growth and customer satisfaction.
🎖️ Key Achievements
🎓
Senior Management Program
IIM Ahmedabad | 2021-2022
🎓
Senior Management Program
IIM Ahmedabad | 2021-2022
🎓
Senior Management Program
IIM Ahmedabad | 2021-2022
🎓
Senior Management Program
IIM Ahmedabad | 2021-2022
🎓
Senior Management Program
IIM Ahmedabad | 2021-2022
📊
PGDBA (Finance)
Symbiosis | 2011-2013
⚙️
B.E. Industrial Engg.
MSRIT | 2002-2006
📋 Key Responsibilities
💰
Revenue Management
Managing global customer accounts with ARR of ~$10M
📈
Product Adoption
Maximized software utilization focusing on feature adoption
🤝
Customer Relations
Cultivated key relationships and managed escalated issues
🔄
Customer Retention
Proactive engagement with at-risk customers for retention
⚡
System Implementation
Enhanced customer satisfaction and renewal systems
📊
KPI Development
Established KPIs and performance reporting strategies
🎓 Academics
📈
Account Management
🔍
Data Analysis
👥
Team Management
🛠️
Product Support
🎯Interests
AI
Supply Chain
Vibe Coding
Customer Success
Prompt Engineering
Data Science
Technology
💡 Planning and BI Tools
BlueYonder Demand Planning
BlueYonder Inventory Optimization
o9 Demand Planning
Lookerstudio
Power BI
KNIME
📊
Reporting
🛠️ Productivity Tools
🔧
BY/JDA IO
📈
BY/JDA D&F
🎯
o9 Demand
🗃️
SQL
📊
MS Access
📈
MS Excel
📽️
PowerPoint
🐍